Warranty & Authenticity
Every watch sold on LT MENA is backed by our commitment to quality and peace of mind.
2-Year Warranty
Each watch is covered by a 2-year manufacturer warranty against defects in materials and workmanship, including movement, case, and dial. This covers issues arising from normal use — it does not cover accidental damage, water damage beyond the stated water resistance rating, or normal wear such as strap ageing and scratches.
Authenticity Guarantee
We work directly with our partner brands and authorized distributors across the GCC. Every watch ships with an authenticity card and, where provided by the brand, original packaging and documentation. If you ever have a question about a piece you've received, our team is happy to verify it with you.
How to Claim Warranty Service
Contact us at info@ltmena.com or call +973 3602 6660 with your order number and a description of the issue. Our team will guide you through the next steps, including inspection and, where applicable, repair or replacement.
What's Not Covered
Battery replacement, strap wear, water damage beyond the rated resistance, and damage from drops or impact are not covered under warranty, but our team can still advise on repair options.
